Refund policy
Can I Return My Order?
Yes. If you are not fully satisfied with your purchase, you may request a return within 14 days of delivery.
To be eligible for a return, the following conditions must be met:
- The item must include all original parts, components, tags, and packaging exactly as received.
- The item must show no signs of wear, damage, misuse, or alteration beyond normal inspection.
- Any protective packaging, accessories, or included materials must be returned with the item.
- If the item arrived damaged, defective, or incorrect, this must be reported promptly upon delivery.
- Sophia’s Jewelry reserves the right to refuse a return if there is evidence that the item has been worn, altered, damaged, or used beyond what is necessary to inspect it.
Returns are typically reviewed within 7 business days of receipt. Once your return has been inspected and approved, you will receive confirmation by email.
Unless the return is due to a defective, damaged, or incorrectly shipped item, return shipping costs are the responsibility of the customer.
How Do I Start a Return?
To initiate a return, please contact us at:
info@sophiasjewelry.com
Please include:
- Order number
- Reason for the return
- Clear photo(s) of the item (required for damaged, defective, or incorrect items)
- Full name
- Shipping address
Our support team will review your request and provide the appropriate return instructions and return address.
Please do not send items back to the sender’s address shown on the package, as this may delay or prevent processing of your return.
Order Cancellation
You may request cancellation of your order before it has been processed and dispatched.
Due to our automated order fulfilment process, orders may enter processing shortly after they are placed. Once an order has been dispatched, it can no longer be cancelled and must instead follow the return procedure after delivery.
If you wish to cancel an order, please contact us as soon as possible at:
info@sophiasjewelry.com
Refunds
Once your returned item has been received and approved, a refund will be issued to your original payment method.
Refunds are generally processed within 14 business days after the returned goods have been received and inspected.
Original shipping charges, where applicable, are non-refundable unless the return results from:
- A defective product;
- A damaged product;
- An incorrectly shipped item; or
- Any situation where a refund is required by applicable consumer protection laws.
No additional refund processing fees will be charged.
Return Shipping
Approved returns must be sent to the return address provided by our support team.
Customers are responsible for ensuring that returned items are packaged securely and shipped using a trackable shipping method whenever possible.
We strongly recommend retaining proof of shipment until your return has been fully processed.
International Returns
To support our global fulfilment network, approved returns may be processed through our international return facility located in Asia.
Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrectly shipped item.
The appropriate return address will be provided by our support team once the return request has been reviewed and approved.
Contact Us
If you have any questions regarding returns, refunds, or cancellations, please contact us:
Sophia’s Jewelry
Email: info@sophiasjewelry.com