Privacy policy
1. Introduction
Thank you for visiting our website. This Privacy Policy explains how Sophia’s Jewelry (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website. Personal information refers to any information that can be used to identify you.
Sophia’s Jewelry is the data controller responsible for processing personal data collected through this website in accordance with applicable privacy and data protection laws.
For security reasons, this website uses SSL/TLS encryption to protect the transmission of personal data. You can recognise an encrypted connection by the “https://” prefix and the lock icon in your browser.
2. Data Collection When Visiting Our Website
When you visit our website without registering or submitting information, we only collect the data your browser automatically transmits to our server. This includes:
- Pages visited on our website
- Date and time of access
- Amount of data transferred
- Referring URL
- Browser type and version
- Operating system
- IP address (anonymised where possible)
This data is processed on the basis of our legitimate interest in ensuring the stability, security, and functionality of our website. Data is not shared with third parties unless required for investigating unlawful use.
3. Cookies
We use cookies to improve your experience and enable certain features. Cookies are small text files stored on your device.
Session cookies are deleted automatically when you close your browser.
Persistent cookies remain on your device for a set duration and allow us to recognise your browser on future visits.
Some cookies are essential for core functionality, such as remembering items in your shopping cart.
We may also work with advertising and analytics partners who place third-party cookies. Where required by applicable law, such cookies will only be activated after you provide your consent through our cookie banner.
You can configure your browser to accept, reject, or alert you about cookies. Disabling cookies may limit certain website features.
4. Contact
When you contact us via email or a contact form, we collect the personal information you voluntarily provide.
This information is used solely to respond to your enquiry, provide customer support, or fulfil any related contractual obligations.
Your information is deleted once your request has been fully resolved, unless we are required to retain it by law.
5. Customer Accounts and Orders
When you create a customer account or place an order, we process your personal information to fulfil your order, provide customer service, process payments, arrange delivery, and comply with legal obligations.
You may request deletion of your customer account at any time by contacting us.
After completion of the contract, your information will only be retained for as long as required by applicable laws, including accounting, tax, and record-keeping obligations.
6. Newsletter and Direct Marketing
Newsletter Subscription
If you subscribe to our newsletter, we use your email address to send you updates, promotions, and information about our products.
Where required by law, we use a double opt-in process. You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.
Existing Customers
If you provide your email address when placing an order, we may send you information regarding similar products, special offers, or updates where permitted by applicable law.
You may opt out of receiving such communications at any time.
7. Order Processing and Payment
We share your personal information with shipping providers and payment processors only to the extent necessary to process your order, complete payment transactions, and deliver purchased products.
Personal information may include your name, shipping address, billing address, email address, telephone number, and payment-related information required to complete your purchase.
8. Social Media
We may use social media features or links associated with platforms such as Facebook, Instagram, Pinterest, TikTok, or similar services.
These integrations are designed to minimise automatic data transmission. Information is generally only shared with the relevant platform when you actively interact with the feature.
Please review the privacy policies of the respective platforms for more information about how they process personal data.
9. Online Advertising
Google Ads
We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
Cookies may be placed on your device to help us understand whether users who interact with our advertisements subsequently visit our website or make a purchase.
These cookies do not directly identify you personally.
Meta Pixel
With your consent where required by applicable law, we may use the Meta Pixel to understand how visitors interact with our website after viewing or clicking advertisements on Facebook or Instagram.
This information helps us improve our advertising and marketing efforts.
Although the data collected is generally anonymous to us, Meta may associate it with your account in accordance with its own privacy practices.
Remarketing
We may use remarketing technologies provided by advertising partners to display relevant advertisements based on your previous interactions with our website.
Where required by applicable law, these technologies are only activated after obtaining your consent.
10. Web Analytics
We may use analytics services, including Google Analytics, to understand how visitors use our website and to improve website performance and user experience.
Analytics services may collect information such as browser type, pages visited, session duration, device information, and approximate geographic location.
Where required by applicable law, analytics cookies are only activated after obtaining your consent.
You may disable analytics tracking through your browser settings or available opt-out tools.
11. Your Rights
Subject to applicable privacy and data protection laws, you may have the following rights regarding your personal information:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information where legally permitted.
- Request restriction of processing in certain circumstances.
- Request a copy of your personal information in a portable format where applicable.
- Withdraw consent at any time where processing is based on consent.
- Object to certain forms of processing, including direct marketing.
- Lodge a complaint with a competent privacy or data protection authority.
If your personal information is used for direct marketing purposes, you may object at any time and we will cease such processing where required by law.
12. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
Once retention is no longer required, personal information is securely deleted or anonymised.
13. Contact
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
Sophia’s Jewelry
Email: info@sophiasjewelry.com